FREQUENTLY ASKED QUESTIONS

Questions About Guest Suites?

What kind of amenities are in the suites?

-Each unit is equipped with GE or Samsung stainless steel appliances including, a refrigerator and freezer, stove and oven combo, microwave, and dishwasher. Units also have a full shower and/or tub, toilet, hygiene dispensers, and an in-unit washer and dryer. All linens are provided, including towels, sheets, and blankets. Additionally, you will find a flat screen television with full surround sound. Bedrooms and suites are furnished.

What is the size of the beds?

-Each suite has one queen sized bed in each bedroom.

How many bathrooms do the suites have?

-One bedroom suites have one bathroom and two bedroom suites have two.

How many guests do you allow per suite?

-Four guests are allowed in one bedroom suites and six are allowed in two bedroom suites. Additional persons subject to a fee.

Does every suite have a sleeper couch?

-All suites have a sleeper couch except 302. The hotel carries an additional supply of air mattresses and are available upon request. Air mattresses are on a first come first serve basis.

What kind of kitchen equipment do you provide?

-Each kitchen has granite countertops, a granite island with bar stools, and is stocked with a toaster, coffee maker, dinnerware, serveware, cutlery, cutting boards, and cookware. Each suite has a microwave and fridge with a freezer and built-in ice maker.

My suite is reserved for more than three days, why don’t I have enough stock?

-We provide standard inventory for a minimum two night stay. If your suite is reserved for three days or more, simply request more stock before check-in or midway through your stay as each guest is different.

Do you have connecting suites?

-We do not have connecting suites. All suites are individual with separate access.

Does every suite have a balcony?

-Suites 101, 102, and 103 have patios. Suites 301 and 401 have balconies.

QUESTIONS ABOUT WHAT IS AROUND THE FLATS?

What good brunch and dinner spots are nearby?

-Please take a look at the Around Us page on our website. Upon arrival additional recommendations will be in your welcome book.

What activities do you recommend around Rogers Park?

-Please take a look at the Around Us page on our website. Upon arrival additional recommendations will be in your welcome book.

Where is the train station in relation to The Flats?

-The El train station is directly behind The Flats Building on Loyola Ave. A map is available on the Around Us page on our website. Linked here: https://www.loyolaflats.com/loyola

How close are you to Loyola University’s Campus?

-Loyola Chicago’s campus is diagonal to The Flats.

QUESTIONS ABOUT PAYMENT?

What is the cancelation policy?

-Please review our terms and conditions. Linked here: https://www.loyolaflats.com/terms

What is the refund policy?

-Please review our terms and conditions. Linked here: https://www.loyolaflats.com/terms

When is payment due?

-Full payment is due 72 hours after booking.

Can I pay over the phone?

-For security purposes we do not accept reservations over the phone or text.

What kind of discounts do you offer?

-When booking state you affiliation to Loyola University Chicago and leave a comment that you are interested in any eligible discounts.

What are your nightly rates?

-Nightly rates vary based on the time of the year.

Do you offer credit?

-The Flats at Loyola Station does not offer credits.

I am already present, can I reduce my stay?

-A stay can be reduced but a refund is not guaranteed per our refund policy. For more information please review our terms and conditions. Liked here https://www.loyolaflats.com/terms

QUESTIONS ABOUT BOOKING?

The suite I want is not available. What can I do?

-The Flats at Loyola Station reach full occupancy year-round. If the suite you want is not available, please check back at a later date.

Can I book for graduation(our busiest time of year)?

-Bookings become available 330 days out. Note these dates are very popular and will book soon after being released.

Can I block off suites?

-No, all suites are available first-come first-serve.

Can I book out the entire hotel for my wedding party?

-Yes. Please meet with the Property Manager to ensure all suites are available and to cover logistics before confirming any details.

Can I book for someone else?

-Sure. Please ensure that only the person(s) staying at The Flats is listed on the reservation. We do not allow guests under the age of 18 to occupy or book a suite without an adult present during their stay the entire time.

How old do I need to be to book a reservation?

-You must be 18 years old to book a room.

Can I book a suite for one night?

-The Flats has a two night minimum therefore you can not book a suite for a single evening.

I want to check-in today, can I reserve a suite?

-The Flats require three days in advance to reserve a suite. We do not allow same day check-in, early check-in, or late check-out.

Can I extend my stay if I am already present in the hotel?

-Yes, this is subject to hotel availability.

QUESTIONS ABOUT STAFFING?

I need help. Where can I find staff?

-Staffing is available via text or phone call to the hotel duty phone. During hours of hospitality suite operation you may stop in to ask questions.

I need to escalate an issue. Who can I speak with?

-All employees are professionally trained and equipped to handle guest issues and concerns. Staffing is available via text or phone call to the hotel duty phone. Additional concerns can be escalated per request.

I attempted to call for services. Why can’t I reach anyone?

-The Flats at Loyola Station will take requests as early as 9:00AM and as late as 7:00PM. As we are dealing with multiple guest concerns and reservations, you will receive an automatic reply depending which number you reach. If you are calling after 7:00PM, your request will be answered and fulfilled the next day.

QUESTIONS ABOUT THE BUILDING AND PARKING?

How do I access the building?

-Access to the building is available in two forms, the front and back door. The back door is connected to the parking lot. The front door is on Arthur Ave.

How do I enter the parking garage?

-The Flats parking is located on the ground floor. You may enter the parking garage on Arthur Avenue, just behind CVS. Please do not enter the ramp area as it will take you to paid parking that is not affiliated with The Flats at Loyola Station. You will not be reimbursed or receive a discount on your stay.

Where can I find my parking pass?

-Upon arrival and check in, your parking pass will be in the welcome book found in your kitchen.

What happens if I don’t return my parking pass?

-You will incur a $60 fee. Please return your parking pass. Return instructions located on the parking pass. Ripped and torn parking passes that are no longer usable will incur a fee. Please remove the parking pass when not parked at The Flats.

How many parking passes am I allowed?

-You are allowed one parking pass. If you will need a parking pass for your stay be sure to check it on your reservation upon booking. If you do not state a need for parking you will not receive a parking pass in your welcome book.

How many cars can I bring?

-You can bring as many vehicles as you may like. However, you are allowed one parking pass per suite. Street and paid parking are available for additional cars. The Flats is not liable for any damages done to vehicles. Please check terms and conditions for more information. Linked here: https://www.loyolaflats.com/terms

What is the size of the garage clearance?

-Clearance is 7’1” (Seven Feet, One Inch).

Can I give someone my parking pass?

-No, we ask that parking passes are kept under the responsibility of the vehicle owner. Please do not share parking passes. Missing parking passes are subject to a $60 fee.

How should I display my parking sign?

-Please carefully hang your parking pass from your rear view mirror.