TERMS & CONDITIONS

Room Rights and Expectations

     The Flats at Loyola Station reserves the right to change suite assignments and occupancy levels or to terminate or refuse to accept a housing agreement, in the interest of health, discipline, housing needs, or welfare of the occupant or other occupants. No smoking is permitted anywhere on the premises of The Flats, including patios and balconies. The occupant will pay for any damages to his/her suite and suite furnishings. Smoking in a suit or damage resulting in need for excess cleaning will result in a fee. Liability charges done in corridors, stairs, washrooms, and common areas of The Flats at Loyola Station will be divided among all occupants, unless the responsible person(s) is (are) determined. The occupant(s) shall not move furniture out of his/her suite. The occupant(s) is (are) required to comply with the laws of the United States of America, the state of Illinois, all ordinances and regulations of the city of Chicago as well as The Flats at Loyola Station policies, procedures, rules, and regulations.  Failure on the part of the occupant(s) to comply with these laws, ordinances, policies, procedures, rules and regulations, shall constitute breach of contractual agreement and may result in fine, removal from hotel, and/or cancelation of this agreement at the option of The Flats at Loyola Station.

Payment Requirements and Cancellation Policy

     Update Beginning May 7th 2024: In order for occupant(s) to reserve suite(s), full payment must be made within 72 (3 days) hours of booking. A cancellation request must be made at least 30 days in advance to receive a full refund. A 50% refund will be granted to cancellations made 8-29 days prior to the reservation date. A cancellation request made 7 days before the reservation date will not be granted a refund. Other conditions may apply. Please check our full cancellation policy on the FAQ page. An early check-in or late check-out will incur an additional fee for cleaning and maintenance purposes.

This policy is strictly enforced as it is also stated in the terms and conditions agreed to when a reservation is created. As a small business, cancellations can be very tough for us, so we thank you for your understanding!

Please note that this policy affects both current reservations and all future reservations. All policies of The Flats are subject to change. The occupant(s) must submit the payment in total in order to enter the hotel.

Additional Terms and Obligations

     The occupant(s) shall pay to The Flats at Loyola Station, as liquidated damages, double the amount of the fees stipulated in the payment invoice of The Flats at Loyola Station, and interest thereon, for the time during which the Guest(s) retain possession of the Premises or any part thereof after termination of the term by lapse of time or otherwise.  This provision does not waive Lessor’s rights of re-entry or any other right hereunder. All personal property belonging to the occupants(s) of The Premises that is in the building or the Premises shall be there at the risk of the occupant(s) only, and The Flats at Loyola Station shall not be liable for any damage thereto or the theft or misappropriation thereof.  Under no circumstances, and in no event, shall The Flats at Loyola Station be liable to the occupant(s) of the Premises in any manner, or for any amount because of damage to or loss of any such personal property kept or stored in any area outside the Premises, all such liability or claims, if any whatsoever, being hereby expressly waived by the occupant(s). We reserve the right to enter any unit with proper guest notice to tend to maintenance and safety related issues. This may be a notice of only two to three hours on rare occasion that items of an urgent nature need be tended to.